FAQ
HOW CAN I PLACE AN ORDER?
In order to place an order you will be required to:
Sign in to your online account (optional)
Add the items to your Shopping Cart
Proceed to checkout
Enter billing and shipping information (make sure the billing address is same as the shipping address)
Provide payment information
Review and submit your order
Check for order confirmation via email or tex
HOW DO I TRACK MY ORDER STATUS
Tracking number will be provided to you via text or email. In-case you are unable to find it, contact the customer care team at Komal’s Closet for assistance.
CAN I CANCEL MY ORDER?
Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
If a customer refuses to receive the parcel upon delivery for whatsoever reason, their shipping details will be added in the blacklist and they shall never to able to place an order again.
CAN I AMEND MY ORDER?
Unfortunately, we are unable to amend an order once it has been processed/Shipped. This includes changing an item, removing an item, changing the payment methods or delivery mode.
CAN I ADD ITEMS TO AN EXISTING ORDER?
All order received at Komal’s Closet are processed/shipped within 12 working hours. In-case the order has been shipped, it is not possible to combine orders or add items to an existing order. You shall place another order for the remaining items.
DO YOU OFFER SAME DAY DELIVERY?
Currently, we do not offer same day delivery.
DO YOU OFFER STITCHING?
No, currently we don’t offer stitching. Only unstitched articles are available.
WHY DID THE PRODUCT IN MY SHOPPING CART DISAPPEAR?
Please bear in mind that even though you have placed an item in your SHOPPING CART, it does not count as a purchase. It is possible that someone else checked out the item while it was in your SHOPPING CART and the product is now out of stock. If that is the case, then you can simply come back to the site and place a new order when the product is available again.
WHEN I PLACE AN ITEM TO MY SHOPPING BAG, IS THE ITEM PLACED UNDER MY RESERVATION?
Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.
I RECEIVED AN INCORRECT/ DAMAGED ITEM, WHAT SHOULD I DO?
In the rare case the article you received is damaged, defected, incomplete or incorrect we apologize for the inconvenience. We try to make sure that each order is correctly placed to every customer. Given that you find yourself in such a situation you can simply WhatsApp us at +92 307 8888173 with photographic evidence within 24 hours of delivery. The product will be replaced to another. You will have to send the article back to Komal’s Closet within 5 working days of delivery. We will bear the shipping costs in this case.
WHEN I PLACE AN ITEM TO MY SHOPPING BAG, IS THE ITEM PLACED UNDER MY RESERVATION?
Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.
EXCHANGE & RETURN POLICY
We don’t have any exchange policy or return policy in normal circumstances. In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service for replacement.